Shipping & Returns
WHERE WE SHIP
FLYNN currently offers FREE express international shipping to the following countries:
Australia / Austria / Bahrain / Belgium / Canada / China / Croatia / Cyprus / Czech Republic / Denmark / Egypt / Estonia / Finland / France / Germany / Greece / Hong Kong / Hungary / India / Indonesia / Ireland / Italy / Japan / Jordan / Kuwait / Latvia / Lebanon / Lithuania / Luxembourg / Malaysia / Malta / Mexico / Monaco / Netherlands / New Zealand / Norway / Oman / Poland / Portugal / Qatar / Romania / Saudi Arabia / Singapore / Slovakia / Slovenia / South Korea / Spain / Sweden / Switzerland / Taiwan / Thailand / United Arab Emirates / United Kingdom / United States
We are always looking to expand to new countries. If your countries not listed, please feel free to contact email@example.com
DUTIES & TAXES
DDP (DELIVERED DUTY PAID)
To make things easier for you, we ship to over 30 countries with duties and taxes included. If this applies to your country, your package will be shipped DDP (Delivered Duty Paid). This means that all taxes and duties are included, so the price you see, is the price you pay.
DDP (Delivered Duty Paid) applies to the following countries:
Australia / Austria / Belgium / Canada / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hong Kong / Hungary / Ireland / Italy / Japan / Latvia / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Kingdom / United States
DDU (DELIVERED DUTY UNPAID)
We also ship to a number of countries, where the duties and taxes are NOT included. If this applies to your country, your package will be shipped DDU (Delivered Duty Unpaid). As the customer, you will be responsible for any customs fees, import duties and taxes incurred upon delivery. This charge is determined by your local customs authority. Payment of these charges is necessary, to release your package from customs. Delivery will not occur, until these charges have been paid by you.
We advise all international customers, whose country is listed as DDU (Delivered Duty Unpaid), to confirm and calculate the applicable customs fees, import duties and taxes with your local customs office, prior to purchasing.
DDU (Delivered Duty Unpaid) applies to the following countries:
Bahrain / China / Egypt / India / Indonesia / Jordan / Kuwait / Lebanon / Malaysia / Mexico / New Zealand / Oman / Qatar / Saudi Arabia / Singapore / South Korea / Taiwan / Thailand / United Arab Emirates
If you require any further assistance, please feel free to contact firstname.lastname@example.org
We will always aim to dispatch your order as soon as possible, pending product availability and credit verification. We make it our business, to ensure a timely delivery of your order.
Please note that our warehouse is located in Hong Kong. All orders received by 10:00 am Hong Kong Time (HKT), Monday to Friday, will be processed and dispatched within the same day. Any order received after this time, will be dispatched on the next business day.
All orders will be processed by our warehouse Monday to Friday, except for Hong Kong public holidays, as published by the Hong Kong Government. If your order is placed on a weekend or a Hong Kong public holiday, your order will be processed and dispatched on the next business day.
Therefore, our processing time is between 1 to 2 business days for all orders. The processing time is in addition to the transit time required by each of our courier services, to deliver your package.
The following transit times are provided for estimation purposes only and are in addition to the processing time (detailed above).
1 to 2 Business Days
Hong Kong / Malaysia / Taiwan
1 to 3 Business Days
Japan / Singapore / South Korea / Thailand
2 to 3 Business Days
Australia / Austria / Belgium / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Hungary / Ireland / Italy / Monaco / Netherlands / New Zealand / Poland / Portugal / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Arab Emirates / United Kingdom / United States
2 to 4 Business Days
2 to 5 Business Days
3 to 4 Business Days
3 to 5 Business Days
Bahrain / Egypt / Jordan / Kuwait / Lebanon / Oman / Qatar / Saudi Arabia
4 to 5 Business Days
Greece / Latvia / Lithuania / Luxembourg / Malta / Norway / Romania
4 to 7 Business Days
5 to 8 Business Days
When orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. In addition to this, public holidays and severe weather conditions in the country of origin, and destination country may lead to extended delivery times, all of which are out of our control. FLYNN cannot be held responsible for such delays.
After you place an order, you will receive an order confirmation via email. The order confirmation acts as an invoice and is inclusive of your order number and all relevant details.
Our warehouse team do their best to make sure that all orders are packed and dispatched as soon as possible. Because of this, we are unable to make any changes to an order once it has been placed. This includes any change to the delivery address, which cannot be updated once an order has been placed.
If you require any further assistance, please feel free to contact email@example.com
FLYNN ships all over the world. To put your mind at ease, we will provide you with a tracking number for your package, once your order has been shipped. This will allow you to track the progress of your shipment, using the allocated couriers online tracking tool.
Please note that all tracking information will only become available online, once the order has been collected from our warehouse, by the allocated courier service.
FLYNN strongly believe in using the best in the business, when it comes to delivering your package. Therefore, we have partnered with these courier services in the following countries:
Austria / Belgium / Canada / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / India / Indonesia / Ireland / Italy / Japan / Latvia / Lithuania / Luxembourg / Malaysia / Malta / Mexico / Monaco / Netherlands / New Zealand / Norway / Poland / Portugal / Romania / Singapore / Slovakia / Slovenia / South Korea / Spain / Sweden / Switzerland / Taiwan / Thailand / United Kingdom / United States
Bahrain / Egypt / Jordan / Kuwait / Lebanon / Oman / Qatar / Saudi Arabia / United Arab Emirates
Please note, if a residential address is provided as the delivery address for any Hong Kong shipment, and the customer is unable to collect their parcel from SF Shops, a residential surcharge will be charged to the customer, by SF Express. This cost is the responsibility of the customer. No residential surcharge will be applied, if the delivery address is a commercial building.
Please note that each of our courier services require a signature, to prove delivery and receipt of the shipment. Therefore, we cannot deliver to PO Boxes or APO/FPO addresses.
In the instance that you refuse a shipment from FLYNN, you will be responsible for the original shipping charges, any import duties and taxes that are incurred on the package, and the cost of returning the package to our warehouse in Hong Kong. This amount will be deducted from your refund.
INSURANCE & DELIVERY
Ownership of any products ordered by you, from us, shall pass to you on the date and time of delivery to your nominated delivery address.
We insure each purchase during the time it is in transit, until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods, passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at that delivery address), is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
FULL PRICED ITEMS
We accept returns on all full priced items, within 14 days of you receiving your shipment. This date is considered to be the date that the shipment was signed for, confirming delivery by the relevant courier service.
You have 14 days from this date, to ensure that the return shipment is made and received by our warehouse.
Please note that all return shipments must be made to our Hong Kong warehouse at the following address:
Yusen Logistics (Hong Kong) Ltd.
22/F., Goodman Interlink
39 Tsing Yi Road
Tsing Yi, New Territories
Attention: Kenneth Chan (FLYNN Returns)
Tel: +852 2612 7459
Returns made outside of the 14-day window will not be accepted.
Please review the Returns Policy and Returns Process below, which outlines the conditions and processes that must be adhered to, prior to returning any item.
FINAL SALE ITEMS
Items sold during sale periods with “final sale” marked on the product page, are not eligible for returns.
We are unable to offer exchanges at this time; however, we do accept returns. We ask that you return the original item for a refund and proceed to place a new order for the appropriate item.
Customers are responsible for the cost of return shipments. This includes all shipping costs and associated insurance costs (should you choose to insure your shipment).
All return shipments must be made to our Hong Kong warehouse.
Please note that it’s important to ship international packages using a trusted company, such as your country’s local postal service or experienced courier company. For added piece of mind, please ensure that all returns have a tracking number.
Returning an item is at your own risk. You must ensure that all items are adequately packed, and at your option and cost, insured. We are not liable for any damage caused by inadequate packaging by you, or if the item is damaged or lost, while being returned to us. Items that are damaged when we receive them, will not be eligible for a refund. We suggest that you use the original packaging that the items were sent in, to avoid this from happening.
For items that were shipped to a country DDU (Delivery Duty Unpaid), any customs fees, import duties and taxes that were paid, are non-refundable.
All returns must be in their original condition and returned with their original packaging. Please make sure all items are returned new, unused and with all packaging intact, including the dust cover bag and any tags that accompanied the original shipment, as these are considered part of the product.
We are unable to accept returns of items with any sign of wear, or that are scratched or damaged. Unfortunately, in these situations, the items will be returned to you, at your cost.
Returns must not be made without a return merchandise authorisation (RMA) number, or written approval by FLYNN. Any unauthorised returns will be returned to you, at your cost.
FLYNN reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be returned to you at your cost, and a refund will not be issued. We appreciate your understanding.
All returns are processed using our online returns center. Please click on the returns center link below, to begin your return.
To process a return using the returns center, you will need to:
- Enter the order ID number, along with your email address (that was used for the order). This will allow you to locate the order and start the returns request.
- Select the item(s) that you would like to return, along with the quantity.
- Select a reason for the return and add any notes to the returns request.
- Once the returns request has been approved by FLYNN, you will receive a return merchandise authorisation (RMA) number. At this stage, shipping instructions will be emailed to you, so that you can return the item(s).
If you experience any technical issues with the returns center or require any assistance, please contact firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that your return has been received, and a refund has been approved or rejected. If approved, your refund will be processed, and credited to your original method of payment, within 5 business days.
Please note, your financial institution may require additional time to process the refund into your account. Unfortunately, this is outside of our control.
REFUNDS IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY
If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in exchange rates, the amount refunded may be slightly higher or lower than the price originally paid.
Before your parcel leaves our warehouse, it is thoroughly checked by our warehouse staff. However, in the instance that you do receive an item that is damaged, or you believe to be faulty, please contact email@example.com immediately.
FLYNN takes great pride in the design and craftsmanship of all its products. We seek to use only the finest materials and the highest manufacturing standards. We ensure that all products undergo strict quality control procedures, to limit any faults.
In the event that you have received an item, that you believe to be faulty, please contact firstname.lastname@example.org immediately.
Faulty items, including manufacturing defects, are evaluated on a case by case basis. You may be required to email further evidence, including photos for evaluation. We will do all that we can, to rectify the situation as quickly as possible.
If the item is deemed to be faulty, where possible, we will offer to repair the faulty item. When an item is deemed faulty and cannot be repaired, or the same item is not available, a refund will be offered. If shipping costs are incurred to return the faulty item, these costs will be covered by FLYNN.
All faulty claims must be made via email to email@example.com within one year of the purchase date, with a valid receipt.
Items that are damaged as a result of normal wear and tear, by accident, or misuse, are not considered to be faulty. To avoid unnecessary damage to your items, please be sure to follow our recommended care instructions. These can be found here.
ACCOUNT & RETURNS ACTIVITY
FLYNN monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts, based on order or returns behaviour.