FAQs

• Is FLYNN Sold in Stores and Other Online Retailers?
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  FLYNN is sold exclusively through our website. We do not currently have any retail stockists, stores, or wholesale partners.

• Where Are FLYNN Products Made?
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  All FLYNN products are designed in Australia and Made in Italy, using the finest manufacturing partners. All materials used in the production of our products, are Made in Italy, using Italian suppliers, who are experts in their craft.

• How Does Pair & Save Work?
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  At FLYNN, we shy away from sale. We’re more interested in keeping our pricing fair, all year round. We do however believe in rewarding you, should you wish to purchase more than one item. Therefore, should you purchase more than one item, in a single transaction, you will receive a 20% discount on all items in your shopping cart. Please note that the discount will be automatically applied, once two or more items are populated in your shopping cart.

• Which Countries Do You Currently Ship To?
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  FLYNN currently ships to the following countries:
  
  Australia / Austria / Bahrain / Belgium / Brunei / Canada / Chile / China / Croatia / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Hong Kong / Hungary / India / Indonesia / Ireland / Israel / Italy / Japan / Jordan / Kuwait / Luxembourg / Macau / Malaysia / Malta / Mexico / Monaco / Netherlands / New Zealand / Norway / Oman / Poland / Portugal / Qatar / Romania / Saudi Arabia / Singapore / Slovakia / Slovenia / South Africa / South Korea / Spain / Sweden / Switzerland / Taiwan / Thailand / Turkey / United Arab Emirates / United Kingdom / United States

• Do You Offer Free Shipping?
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  You’re in luck! We currently offer Free Express Shipping on all orders.

• Are Duties and Taxes Included in My Order?
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  This depends on the destination country of your shipment. Currently we offer both DDP (Delivered Duty Paid) and DAP (Delivered at Place) services. Please locate the country you are shipping to below, to see which service you qualify for.
  
  DDP (Delivered Duty Paid)
  
  To make things easier for you, we ship to 35 countries with duties and taxes included. If this applies to your country, your order will be shipped DDP (Delivered Duty Paid). The price you see, is the price you pay.
  
  DDP (Delivered Duty Paid) Applies to the Following Countries:
  
  Australia / Austria / Belgium / Canada / Croatia / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Hong Kong / Hungary / Ireland / Italy / Japan / Luxembourg / Macau / Malta / Monaco / New Zealand / Netherlands / Norway / Poland / Portugal / Romania / Singapore / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Kingdom / United States
  
  DAP (Delivered at Place)
  
  We also ship to a number of countries, where the duties and taxes are NOT included. If this applies to your country, your order will be shipped DAP (Delivered at Place). As the customer, you will be responsible for any customs fees, as well as import duties and taxes, incurred upon delivery. This charge is determined by your local customs authority, in association with DHL. Payment of these charges is necessary to release your order from customs. Delivery will not occur, until these charges have been paid for, by you.
  
  DAP (Delivered at Place) Applies to the Following Countries:
  
  Bahrain / Brunei / Chile / China / India / Indonesia / Israel / Jordan / Kuwait / Malaysia / Mexico / Oman / Qatar / Saudi Arabia / South Africa / South Korea / Taiwan / Thailand / United Arab Emirates
  
  For more information, please visit our Duties & Taxes section, via our Shipping & Returns page.

• Where Will My Order Ship From?
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  All orders are shipped from our warehouse, which is located in Australia.

• How Will My Order Be Packaged?
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  All items are flat packed in individual, recyclable cardboard boxes, complete with a dust cover bag for your item. We ship all items individually flat packed, in order to minimise the cubic weight and carbon footprint, associated with each shipment.

• How Long Will My Order Take to Arrive?
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  This varies from country to country. Please visit our Order Processing and Transit Time sections, via our Shipping & Returns page, for the most up to date information.

• Am I Able to Track My Order?
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  Yes. You will receive a shipping confirmation via email, once your order has been shipped. A tracking number will be provided to you at this time, allowing you to track the progress of your shipment, using the allocated couriers online tracking tool.
  
  Please note that all tracking information will only become available online, once the order has been collected from our warehouse, by the allocated courier service.

• Can I Make Changes to My Order?
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  Our warehouse team do their best to make sure that all orders are packed and dispatched as soon as possible. Because of this, we cannot guarantee any changes to your order. However, in the instance that you need to make a change to your order, prior to receiving your shipping confirmation, please email customercare@shopflynn.com immediately. This includes any changes to your delivery address.
  
  Order changes received after the shipping confirmation has been issued, and your order is in transit, cannot be processed, and you will need to return the order as per our Returns Policy, via our Shipping & Returns page.

• Do You Deliver to PO Boxes or APO/FPO Addresses?
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  Please note that with the exception of Australia, we are unable to deliver to PO Boxes or APO/FPO addresses.

• What Payment Methods Do You Accept?
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  We currently accept the following payment methods:
  
  Visa / Mastercard / American Express / Apple Pay / Google Pay / Shop Pay
  
  Please note, only one form of payment method may be used for a single transaction.

• What Currency Will My Order Be Charged In?
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  Where possible, we provide native currency pricing. This allows you to shop in your native currency, and pay in your native currency, upon checkout.

  For the following countries, the currency will default to Australian Dollar - AUD ($):

  Bahrain / Jordan / Kuwait / Oman

  Please visit our Currency section, via our Payment page, for additional information.

• Do You Sell Virtual Gift Cards?
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  Unfortunately, at this point in time, we do not offer virtual gift cards.

• Do You Offer Exchanges?
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  We are unable to offer exchanges at this time; however, we do accept returns. We ask that you return the original item for a refund and proceed to place a new order for the appropriate item.
  
  Please visit our Returns section, via our Shipping & Returns page, for further details.

• How Do I Return an Item?
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  Please visit our Returns and Returns Process sections, via our Shipping & Returns page, for detailed instructions on how to return an item.

• Does FLYNN Cover the Cost of Returns?
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  Customers are responsible for the cost of return shipments. This includes all shipping costs and associated insurance costs (should you choose to insure your shipment).
  
  All return shipments must be made to our Australian warehouse.
  
  Prior to making any return, it’s important that you refer to our Returns Policy section, via our Shipping & Returns page, to ensure that you qualify for a return, and that the return is processed properly.

• Can Sale Items Be Returned?
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  Items sold during sale periods with “final sale” marked on the product page, are not eligible for returns, unless they are deemed to be faulty. We recommend shopping sale items carefully, to avoid disappointment. If you have any questions relating to sale items, we recommend reaching out to us prior to placing an order. Please feel free to contact customercare@shopflynn.com.

• I’ve Received an Item That I Believe to Be Faulty. What Do I Do?
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  Although we hope this never happens, in the event that you have received an item, that you believe to be faulty, please contact customercare@shopflynn.com immediately. We will do our best to rectify this as quickly as possible.

• The Item I Like Is Sold Out. Can I Be Notified Once the Item Becomes Available?
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  Absolutely! If the item you’re looking at is showing as sold out on the product page, please enter your email address in the box provided, and press submit. We’ll be sure to email you as soon as the item becomes available.

• How Do Pre-Orders Work?
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  From time to time, we may make a new item available for pre-order. In doing so, this allows you to order the item ahead of its arrival. Ensuring that you don’t miss out once the item goes live.

• When Will I Be Charged for My Pre-Order?
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  When you place an order for an item marked pre-order, you will be charged in full, at the time of your order.

• When Will My Pre-Order Ship?
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  The estimated shipping date will be shown on the product page. Should this date be updated after we have received your order, we will be sure to email you, advising you of the revised estimated shipping date. Should you not be comfortable with the revised estimated shipping date, we will be sure to refund you the value of your pre-ordered item(s) in full.

• What Happens If My Order Contains Pre-Order and In-Stock Items?
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  If your order contains both pre-order and in-stock items, you will receive multiple shipments. In-stock items will ship as soon as possible, with pre-order items shipping once they become available.

• How Do I Take Care of My FLYNN Product?
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  We’ve got you covered. Please visit the Care page, for detailed instructions on how to care for your FLYNN product.

• How Do I Contact FLYNN?
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  We’d love to hear from you! Please email customercare@shopflynn.com, and we’ll be sure to get back to you, as soon as possible.