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Frequently asked Questions

Is FLYNN sold in stores and other online retailers?

We are stocked in some of the world’s best retailers. Please refer to our Stockists page, to locate your nearest retail store or online retailer. The full range, including online exclusives, are always available at shopflynn.com.


Which countries do you currently ship to?

FLYNN currently offers FREE express international shipping to the following countries:

Australia / Austria / Bahrain / Belgium / Canada / China / Croatia / Cyprus / Czech Republic / Denmark / Egypt / Estonia / Finland / France / Germany / Greece / Hong Kong / Hungary / India / Indonesia / Ireland / Italy / Japan / Jordan / Kuwait / Latvia / Lebanon / Lithuania / Luxembourg / Malaysia / Malta / Mexico / Monaco / Netherlands / New Zealand / Norway / Oman / Poland / Portugal / Qatar / Romania / Saudi Arabia / Singapore / Slovakia / Slovenia / South Korea / Spain / Sweden / Switzerland / Taiwan / Thailand / United Arab Emirates / United Kingdom / United States

We are always looking to expand to new countries. If your countries not listed, please feel free to contact customercare@shopflynn.com


Do you offer free shipping?

You’re in luck! We currently ship all orders with FREE express international shipping.


Are duties and taxes included in my order?

This depends on the destination country of your shipment. Currently we offer both DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) services. Please locate the country you are shipping to below, to see which service you qualify for.

DDP (DELIVERED DUTY PAID)

To make things easier for you, we ship to over 30 countries with duties and taxes included. If this applies to your country, your package will be shipped DDP (Delivered Duty Paid). This means that all taxes and duties are included, so the price you see, is the price you pay.

DDP (Delivered Duty Paid) applies to the following countries:

Australia / Austria / Belgium / Canada / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hong Kong / Hungary / Ireland / Italy / Japan / Latvia / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Kingdom / United States

DDU (DELIVERED DUTY UNPAID)

We also ship to a number of countries, where the duties and taxes are NOT included. If this applies to your country, your package will be shipped DDU (Delivered Duty Unpaid). As the customer, you will be responsible for any customs fees, import duties and taxes incurred upon delivery. This charge is determined by your local customs authority. Payment of these charges is necessary, to release your package from customs. Delivery will not occur, until these charges have been paid by you.

We advise all international customers, whose country is listed as DDU (Delivered Duty Unpaid), to confirm and calculate the applicable customs fees, import duties and taxes with your local customs office, prior to purchasing.

DDU (Delivered Duty Unpaid) applies to the following countries:

Bahrain / China / Egypt / India / Indonesia / Jordan / Kuwait / Lebanon / Malaysia / Mexico / New Zealand / Oman / Qatar / Saudi Arabia / Singapore / South Korea / Taiwan / Thailand / United Arab Emirates

If you require any further assistance, please feel free to contact customercare@shopflynn.com


Where will my order ship from?

All orders are shipped from our warehouse, which is located in Hong Kong.


How long will my order take to arrive?

This varies from country to country. Please refer to our Shipping & Returns page and refer to the Order Processing and Transit Time sections.


Am I able to track my order?

FLYNN ships all over the world. To put your mind at ease, we will provide you with a tracking number for your package, once your order has been shipped. This will allow you to track the progress of your shipment, using the allocated couriers online tracking tool.

Please note that all tracking information will only become available online, once the order has been collected from our warehouse, by the allocated courier service.


Can I make changes to my order?

Our warehouse team do their best to make sure that all orders are packed and dispatched as soon as possible. Because of this, we are unable to make any changes to an order once it has been placed. This includes any change to the delivery address, which cannot be updated once an order has been placed.

If you require any further assistance, please feel free to contact customercare@shopflynn.com


Do you deliver to PO Boxes or APO/FPO addresses?

Please note that each of our courier services require a signature, to prove delivery and receipt of the shipment. Therefore, we cannot deliver to PO Boxes or APO/FPO addresses.


What payment methods do you accept?

We currently accept the following payment methods:

Visa / Mastercard / American Express / JCB

Please note, only one form of payment method may be used for a single transaction.


What currency will my order be charged in?

Please refer to our Payment page which details the currency your order will be charged in.


Do you offer exchanges?

We are unable to offer exchanges at this time; however, we do accept returns. We ask that you return the original item for a refund and proceed to place a new order for the appropriate item.

Prior to making any return, it’s important that you refer to our Shipping & Returns page, to ensure that you qualify for a return, and that the return is processed properly.


How do I return an item?

All returns are processed using our online returns center.

Prior to making any return, it’s important that you refer to our Shipping & Returns page, to ensure that you qualify for a return, and that the return is processed properly.

You will be able to access the returns center directly from the Shipping & Returns page. Please refer to the Returns Process section, to locate the link to the returns center.


Does FLYNN cover the cost of returns?

Customers are responsible for the cost of return shipments. This includes all shipping costs and associated insurance costs (should you choose to insure your shipment).

All return shipments must be made to our Hong Kong warehouse.

Prior to making any return, it’s important that you refer to our Shipping & Returns page, to ensure that you qualify for a return, and that the return is processed properly.


Can sale items be returned?

All sale items are final sale and cannot be returned for a refund, unless they are deemed to be faulty. We recommend shopping sale items carefully, to avoid disappointment. If you have any questions relating to sale items, we recommend reaching out to us prior to placing an order. Please feel free to contact customercare@shopflynn.com


I’ve received an item that I believe to be faulty. What do I do?

Although we hope this never happens, in the event that you have received an item, that you believe to be faulty, please contact customercare@shopflynn.com immediately. We will do our best to rectify this as quickly as possible.